Privacy Policy

1. Who We Are

Clearline Windows & Doors ("Clearline", "we", "us", "our") is a window and door dealership based in Ottawa, Ontario, Canada. We can be reached at [email protected].

2. What Information We Collect

When you submit a quote request or contact form on our website, we collect:

• Full name
• Email address
• Phone number
• Home address (on the quote page form)
• Service interest (windows, doors, etc.)
• Any additional details you provide in the message field

We also collect standard website analytics data (pages visited, browser type, approximate location) through our analytics provider.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request or enquiry
• Schedule and conduct your free in-home consultation
• Send you a written quote for your project
• Follow up on your enquiry (once, by email)
• Improve our services and website

We do not use your information for unsolicited marketing campaigns, and we do not add you to any mailing list without your explicit consent.

4. Who We Share Your Information With

We do not sell your personal information to any third party. We may share your information with:

• Installation teams who carry out your project, who receive only the information needed to complete the job (name, address, project scope)
• Netlify, our website hosting and form submission provider, which processes form data on our behalf
• Analytics providers for website performance tracking (no personal identifiers shared)

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected (typically the duration of your project plus any applicable warranty period) or as required by law. You may request deletion of your information at any time by emailing us.

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal or contractual restrictions)
• Request deletion of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website uses cookies for analytics purposes (understanding how visitors use our site). We do not use advertising cookies or cross-site tracking cookies. You can disable cookies in your browser settings, though some website features may not function correctly if you do.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. Form data is processed by Netlify, which maintains industry-standard security practices.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after a policy update constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related questions or requests, contact us at: