Privacy Policy

1. Who We Are

Clearline Windows & Doors ("Clearline", "we", "us", "our") is a window and door replacement company based in Ottawa, Ontario, Canada. We can be reached at [email protected].

2. What Information We Collect

When you submit a quote request or contact form on our website, we collect:

• Full name
• Email address
• Phone number
• Home address (on the quote page form)
• Service interest (windows, doors, etc.)
• Any additional details you provide in the message field

We also collect standard website analytics data (pages visited, browser type, approximate location) through our analytics providers.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request or enquiry
• Schedule and conduct your free in-home consultation
• Send you a written quote for your project
• Follow up on your enquiry
• Improve our services and website

We do not use your information for unsolicited marketing campaigns, and we do not add you to any mailing list without your explicit consent.

4. Who We Share Your Information With

We do not sell your personal information to any third party. We may share your information with the following service providers:

• HubSpot — our CRM and form processing provider, which stores contact and enquiry data
• Google Analytics (GA4) — for website traffic analysis
• Google Ads — for measuring advertising effectiveness
• Meta (Facebook) — for advertising measurement
• CallRail — for phone call tracking and attribution
• Netlify — our website hosting provider
• Installation teams — who carry out your project, receiving only the information needed to complete the job (name, address, project scope)

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected — typically the duration of your project plus any applicable warranty period — or as required by law. You may request deletion of your information at any time by emailing us.

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal or contractual restrictions)
• Request deletion of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

7. Additional Rights for Quebec Residents

If you are located in Quebec, you have additional rights under Quebec's Law 25 (Act respecting the protection of personal information in the private sector). These include the right to data portability, the right to be forgotten, and the right to be informed of any automated decision-making that affects you. To exercise these rights, contact us at [email protected].

8. Cookies

Our website uses cookies and similar tracking technologies. We group these into two categories:

• Performance & Analytics Cookies — help us understand how visitors use our site (pages visited, session duration, traffic sources). Provided by Google Analytics and CallRail.
• Advertising & Marketing Cookies — help us measure the effectiveness of our advertising campaigns and show relevant offers. Provided by Google Ads and Meta.

You can manage your cookie preferences at any time using the cookie settings link in the footer of every page. Strictly necessary cookies — such as your consent preference itself — cannot be disabled as they are essential for the site to function correctly.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. Form data is processed by HubSpot, which maintains industry-standard security practices and SOC 2 compliance.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after a policy update constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact our privacy officer at: